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Terms & Conditions


Please read our Terms and Conditions of Sale before placing an order. If you wish to keep a copy for your records please print out this screen.


In this Agreement, unless the context otherwise requires, the following expressions have the following meanings:
'Supplier' means Linc Secure whose office is at:41 Queen Elizabeth Road, Ermine West, Lincoln, Lincolnshire, LN1 3RL. Tel: 0845 123 2599
'Goods' means the goods or services supplied by Linc Secure's website address:
'Customer' means the person or company who purchases or agrees to purchase goods or services from Linc Secure.

Customer Support and Service

If you have a problem with any of the goods we supply and install, you should phone us on 0845 123 2599 between 9.00 am and 17.30 pm Monday to Friday or email us at, and we will be pleased to offer you technical support.

If we are unable to rectify the problem over the phone, we will have to send an engineer for a call-out to your premises to repair or replace any faulty goods. Call-out charges start from £35 for the first half hour and £20 per hour thereafter. If you have faulty products that are within your warranty period, the faulty products will be replaced and installed free of charge.

Bookings & Payments Accepted

On confirmation of customers orders, there is a 50% deposit made payably to Linc Secure up to 2 weeks prior to installations. The remaining balance being payable on completion of your installation. We accept BACS, bank transfer payments or £ Sterling cheques drawn on UK clearing banks, payable to Linc Secure and sent to the address set out above.

Confirmation of Payment

Payments made by customers using BACS, bank transfer will be authorised by our third party HSBC Bank. Linc Secure will send the customer confirmation of any payments either by post or by email electronic format.


You may cancel your order by giving us notice of cancellation within 7 days of the date of placing your order. If you have an installation date booked for an alarm system to be installed, there will be an administration charge of £35 for cancelling your order.

Currency of Transaction

All prices are in £ Sterling. Any orders placed with Linc Secure will be converted from £ Sterling into your currency by your bank when they process the transaction. Please remember that currency rates change all the time and even the online currency conversion rate displayed may differ to the rate when your transaction is processed by your bank.

Errors on Your Bill

If you find a mistake on your bill, you can dispute the charge and withhold payment on that amount while the charge is being investigated. The error might be a charge for the wrong amount, for something you didn't accept, or for an item that wasn't delivered as agreed. Of course, you still have to pay any part of the bill that's not in dispute, including finance and other charges.

Privacy and Security

Our online payment service has been designed to ensure maximum security and confidentiality. When you make an online payment, you will be requested to provide your personal contact details. If there is a problem or query with your transaction, this information will greatly assist us should we have to contact you. This personal information will be used for no other purpose and is subject to the Linc Secure's Data Protection Rules .

Actual financial transactions are hosted by HSBC Bank, a third party Internet financial service which provides a secure environment to protect your transactions. Your bank account information is NOT transmitted outside the secure site.

Our Rights

We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Changes to These Terms & Conditions

Linc Secure reserves the right to change these Terms and any other information it has issued about the products and services on this website at any time.

Contact Information

Please email us at or call us on 0845 123 2599 if you have a query or experience any problems. Please note that we can only respond during office hours 9:00am - 5:30pm Monday to Friday.

Statutory Rights

Your statutory rights are not affected by any of the above. We reserve the right to refuse to supply any order.


These Terms and Conditions are effective from 01 January 2006 until further notice. By using this site you agree to our Terms and Conditions.



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